At Ferric Machinery, service is the most important part of what we do because a machine is only valuable when it's running, producing, and making our customers money.
What separates Ferric Machinery is what happens after the sale. When a machine goes down, the first thing you do is call our office where you'll be greeted by a technician rather than an automated answering system. Best case, we can resolve the issue over the phone free of charge and if not we can have a technician at your shop within 24 hours. If parts are needed we stock the majority of known wear parts in Cambridge, ON to avoid ridiculous lead times that lead to more frustration.
We understand the realities of fabrication shops because we work with them every day. From installation and training to troubleshooting, preventative maintenance, and long-term support, our service team is involved at every stage of the machine's life. We don't disappear once the invoice is paid, we stay accountable for the performance of the equipment we represent.
Service isn't just a department at Ferric Machinery - it's the foundation of our reputation.
Glass-Pac Canada
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